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Grayson said there is less loyalty from SBF's government customers than its retail accounts. "You can strike up a great relationship and [the department personnel] will say they want you. But if you go to bid and your price is too high or the county is under the gun with the budget, you're done."
Conversely, Clary has found his government accounts to be more loyal than others. "If they find a good vendor who does a good job and understands the printing process, they tend to stick with him," he said.
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