He explained the scenario of clients who only use its STORE option and receive orders via email instead of automatically in VISION. "I ask them what do they do after that. They go, 'Oh, I have to go into our system and see what supplier the product is coming from and this and that.' I mean, imagine how many things are getting lost," he said. "So when you have a VISION system-one centralized place-it's hard for things to get lost, so no orders are slipping through the cracks, customers are not getting upset when things aren't going to be delivered on time or there's not correspondence."
Amanda L. Cole is the editor-in-chief of NonProfit PRO. She was formerly editor-in-chief of special projects for NonProfit PRO's sister publication, Promo Marketing. Contact her at acole@napco.com.