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After the driver fills out the forms, the Trip Pack is then placed inside a Trip Envelopewhich Intraform also suppliesand is mailed to Swift's offices in Ohio where all the information is scanned in for payment.
Essentially, this new system created a reverse effectSwift increased the volume and costs of their forms purchases. "Our volume went up when they went digital," Marks said. "And the hard costs for their forms went up as well. But Swift's soft costs went down significantly in terms of the manpower needed to process the forms."
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