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Mulligan, whose background is in a division of Rand McNally that produced 90 percent of all of the airline tickets in the world, noted that as e-ticketing took hold, "Originally, everyone thought that it was the end of the world for paper tickets."
At the beginning, however, there were actually more tickets produced, Mulligan said. "There were three tickets behind the counter that the customer never saw, and our ticket production went up instead of down." A subsequent correction by the airline industry made the boarding pass, rather than a paper ticket, the audit trail for payments between airlines, and the paper tickets gradually faded away.
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