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Along with the purchase of Xerox, Pitney Bows and Honeywell hardware as well as a diverse group of software programs written specifically for EPX's direct mail, check processing and state invoice products, Willis said an entirely new infrastructure was formed.
The transformation also called for closer ties with end-users. "Distributors had to allow us to work with their customers di-rectly in order to assure proper translation of data," said Willis.
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