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P+P: What is the most exciting, cutting-edge thing your company is doing right now?
KM: We are working right now on software integration that will better serve our larger customers by providing billing efficiencies through automation. We are also working on software to better serve our clients with on-line tracking and order entry, which will allow us to be available to our clients 24/7. While we continue to work on cutting-edge ways to improve our business, we still believe that old-fashioned, face-to-face customer interaction is the most important way to maintain a partnership with clients.
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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