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Inherent Problems
Customers also get smoother operations. Although some large corporations may have felt that majors offered easier service, Kimps said such customers now recognize that there are inherent problems in dealing with several different direct manufacturers.
"Each major has its own sales person with an individual way of doing things and his or her own personal eye for quality. Majors also have their own equipment restraints, operations staff and procedures. "These specific quirks contribute to management hassles for the purchaser and increase the risk of inconsistency in product quality and image," noted Kimps.
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