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It is not unusual for independents to go above and beyond typical protocol for customers. "Many times customers expect an independent to be narrower in the scope of products it can offer. That is why we bring them to our location," explained Kegowicz.
The first step is for an introduction between potential clients and the company to take place. This includes a facility tour with visits to the design services department, production and account management division. In addition, Graphics Solutions uses a consultative approach with clients to develop credibility. This involves reviewing new or existing customers' needs and deciding whether or not Graphics Solutions can help them.
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