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In contrast, an independent provides a single contact who is available for clients throughout the entire process on every project. This develops a rapport and provides a predictable, well-honed working relationship and operating procedure.
There is no question the combination of e-commerce and quality service has been the driving force behind independents' success. According to Kimps, SFI's sales increased from $129 million to $196 million so far this year, with an anticipated $265 million in sales by year-end.
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