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Maria Raha
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BFL&S: How have chains like FedEx/Kinko’s affected the independent quick printing business?
Giles: Printers who rely on walk-in customer traffic have been hurt by the big box printers such as Kinko’s and Staples. Proactive printers haven’t been affected as much. Quick printers who have a strong outside sales program have been positively affected, since many of their low-margin customers have migrated to the big box stores.
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