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Peterson: Offering special services is definitely beneficial. It builds our revenue and by bundling services such as document management and warehousing with traditional ones, we are able to gain new clients and additional orders.
Watson: Yes, because it allows us to be viewed differently by our customers. We've had a good year and I think the reason is because when times get tough, most businesses are looking for value-added services. As companies have cut back on staff, they've looked for business partners. Therefore, by offering these services, we've been able to align ourselves with their needs. Basically, what we've done is taken some of the more narrow offerings and broadened them by incorporating new programs.
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- Companies:
- CTP Solutions
- Data Forms
- Four51
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