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• FedEx Kinko’s firmly believes that the future includes a robust online channel. For us, that online channel has several components, including the online catalog capability that is DocStore, and online print-and-send capabilities like Print Online. We are investing even more aggressively in those platforms to get out in front of the needs of customers and prospective customers. We have seen great success with online channels and significant growth. Some of the volume is migrating from old-fashioned means of tendering jobs to FedEx Kinko’s, but a good portion is Net new. Our intent is to embed ourselves in every desktop in the world, and we are doing that in a variety of ways, including alliances that you will hear more about ... .
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- People:
- Brian Philips
- Cary Sherburne
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