Thinking Inside the Big FedEx Kinko’s Box

It’s no secret some of the toughest competition distributors face today comes from the big box stores selling printing, stock forms and supplies, coupled with online ordering convenience. What may not be so well-known, however, are the competitors’ strategic plans for future growth. Below are highlights from an April interview conducted by Cary Sherburne, senior editor of graphic-arts community website WhatTheyThink.com., with FedEx Kinko’s acting CEO Brian Philips. Philips offered insights into the enterprise’s current priorities and objectives going forward, which are summarized here.