• Online is where we want to be, and embedded within the user’s applications is how we want to approach it, through software providers, associations and other alliances you will hear about over time.
Our goal is to put our functionality in front of large communities of users, so ... people have easy access to prepare, ship and track packages. [The Web] saves the customer a trip into the store, and it actually improves the communication between our customer and the folks that produce the print jobs. We improve quality, we improve turn time, and we make it a better customer experience because the tool itself guides the customer through the decision making with regard to their print job, and that information feeds straight through to our production network. As a result, we get it right, on time, every time. It is amazing how much of a win/win online is for our customers and for us.
- People:
- Brian Philips
- Cary Sherburne