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In addition, Griffith mentioned the company has taken its electronic prepress manager, Russ Rupple, and positioned him in the customer service office. This strategy, in turn, enables Rupple to collaborate with the inside sales group and distributors’ customers, as well. “This move has helped so many distributors show strength in solving customer file issues by connecting their customer to Russ. The jobs move along much quicker and the solutions are hardly ever waiting for a distributor salesperson to interpret the issue and relay information correctly—the first time—to their client and back to our plant,” he said.
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- Companies:
- Dupli-Systems
- Thorn Hill Printing
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