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Rouse said that distributors who work hard finish first. "Distributors who are successful usually do whatever it takes to satisfy their customers," he said. "I would advise distributors to never give up on a customer—no matter how small the order is, or how difficult it may be."
Ghelerter advised distributors to find out who makes the print buying decisions and talk to him or her. "It's not always the people who purchase consumable products, such as business forms, that you need to talk to," he said. "Many times, companies have marketing departments or outside advertising agencies that handle the print buying."
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