A Profile in Print
See how technology has affected the industry through the years
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"Facebook, blogs and social networking sites can actually help us connect with customers whom we might otherwise never meet," said Robison. "While the technological change over the past 30 years has been dramatic, the basics still apply. We still have to differentiate our products and services, establish trusting relationships with customers and continually earn their loyalty. Despite all the challenges, some things never change." PPR
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- People:
- Don Bishop
- Ted Robison
Charlotte Mills Seligman
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