Both Kresin and Green agreed that the biggest problems for distributors are pre-press issues, and they stressed the importance of knowing what is on any disks they are submitting and what the manufacturers' requirements are.
Green also noted that file snafus require hands-on intervention, something that can't be done over long distances by manufacturers. Unless the end-user has someone responsible for this project facet, successful distributors will learn how to do some of their own troubleshooting or will hire someone locally to handle it. Although, with so many people owning home computers and gaining experience with file building, file problems are declining. Still, he stressed that there are enough problems going around to complicate matters.
- People:
- Chris Green
- Karl Kresin