Go with the Technological Flow
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He also suggested hiring experienced, knowledgeable, temporary staff certified in the programs that distributorships are implementing. "The key is to find people who also have strong communication skills, and literally farm the knowledge," advised Owens. Distributors just may discover a good customer service representative at the same time. "I've seen more distributorships hurt themselves by putting unqualified, cheap labor into this position," he continued. "It just doesn't work. Our industry is too exacting—not complex, but it's very precise."
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