Protect and Serve
How Quality Certification Alliance is protecting the promotional products industry
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"I think oftentimes a lot of companies have tribal knowledge, and I would say we were one of those companies," he said. "In our heads we know how it all works, but it wasn't always on paper. And it kind of forced us to do that and that was actually a good thing. [The QCA process] also made us look at a lot of our processes to see what we could do better to better sustain the standards we were committing to."
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Amanda L. Cole
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Amanda L. Cole is the editor-in-chief of NonProfit PRO. She was formerly editor-in-chief of special projects for NonProfit PRO's sister publication, Promo Marketing. Contact her at acole@napco.com.
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