Protect and Serve
The QCA is changing the way some companies do business. Several distributors have vowed to give preference to QCA-certified suppliers (see sidebar on page 24). Suppliers touting a compliant product line can validate these claims by going through QCA's formal accreditation process.
"QCA is not a club," Fenton said. "Anyone can put these policies and procedures in place. You can self-validate that you have effective products and procedures. The difference is that QCA members have subjected their policies and procedures to third-party, independent review."
Amanda L. Cole is the editor-in-chief of NonProfit PRO. She was formerly editor-in-chief of special projects for NonProfit PRO's sister publication, Promo Marketing. Contact her at acole@napco.com.