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Also, many sales representatives lack professionalism. Not dressing appropriately for a client meeting is similar to showing up to church [in] "gym shorts and a football shirt." In order for people to take you and your company seriously, look the part.
Same goes for speech.
"Say 'thank you,'" Farquharson emphasized. "You say 'thank you' in a restaurant today and you hear a young person reply, 'no problem.' No, it's 'you're welcome' or 'my pleasure.' Voice tone also is very important. Who wants to buy something from Eeyore?"
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Melissa Busch
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