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"We're moving very aggressively on training, especially since DMIA announced they're getting rid of their forms school," Buck said. Formerly, the manufacturer would occasionally offer one and a half days of instruction for up to 10 people.
In September, Ward/Kraft began offering three days of product, application and production instruction for up to 25 people. The sessions are free, with the exception of the last afternoon, which offers customer astonishment training for CSRs or specific product or sales technique training for salespeople.
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