Keep the Web on a Personal Level
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Clary: Web ordering has merely increased the ease and efficiency by which clients can order their product. We have not allowed it to take the place of high-quality, personalized customer service via a professional sales and support staff.
Fox: The debate we always have at our company is whether or not we are getting away from the personal service. But I think maintaining that personal relationship with our customers is still No.1 with us and I think it's probably No.1 with most distributors.
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- Companies:
- Intraform
- Northern Printing Network
- People:
- Doug Clary
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