Top Distributors Keep Pace with the Market
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The fourth key element entailed taking a close look at the company's internal back office to see how effectively the customer service representatives were supporting the sales people. Subsequently, WorkflowOne developed new criteria for evaluating individual job performance. "In addition, we have organized a completely new sales management team," added Holland. "While we used to have selling managers, we now have full-time sales managers who manage the sales process."
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- People:
- Dave Holland
- Greg Muzzillo
- Places:
- Norfolk, Virginia
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