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Sometimes the distributor is lucky and receives art files from the customer along with complete specs, but sometimes they don't. "Without the design work finished and/or production specs complete and available, the distributor has a lot of work to do and needs the assistance of a manufacturer that can provide creative and technical advice," said Ghelerter. "He or she will probably also need to bring samples when working with this type of customer and may be asked to make suggestions."
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