Future Diagnosis
As to the future, Magdaleno said that while the implementation of technology has enhanced product offerings, "My experience has been that there will always be a need for hard-copy forms in case of a lost transaction and for the use of services reimbursement."
McKinney agreed that hard-copy forms will continue to be in demand for some time. He said that Celtic has dealt with one hospital for more than 20 years that completely switched to electronic forms. "But, every week, we are still creating new forms for them," he said. "I don't know if they will every totally get away from forms." He added that one of the best ways to ensure success within health-care is to be a full-service provider. "If you're looking at a 150-bed hospital that might use up to 400 forms, that hospital cannot afford to hit up different distributors for different forms," he said. "They want a supplier who offers it all."