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O'Brien recommended developing a formal problem-solving process. He outlined the steps to a popular formula:
- Define the problem to be solved.
- Gather information and clarify the current situation.
- Outline a desired "to-be state."
- Create an action plan to fill in the gaps.
- Measure results and repeat success.
5. Don't Give Up
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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