Relationships Can Flourish by Going Online
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Customer retention is also key to effective online management, he added, particularly in the printing sector. If a Web-based service interferes or conflicts with long-established face-to-face relationships, then it becomes a deterrent rather than a reason for doing business with the company.
Tuning In
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- People:
- Out Cutler
- Steve Wakefield
- Places:
- Florida
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