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Donnelly noted that it often takes a few return visits before efforts bear fruit. "Tenacity with finesse is what I call it. The idea is not to be pushy, but persistent," he explained. "Eventually, the person gives you a chance."
Word-of-mouth referrals from satisfied customers are also effective in increasing the company's customer base. "There is so much downsizing and rightsizing going on," Donnelly continued. "People might go to a new company where there is some dissatisfaction with the current provider and suggest Suncoast Forms & Systems based on the former employer's positive experience with us."
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