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Donovan: Good salesmanship is an elusive quality. The best salesperson I ever had previously sold a press roller that became obsolete. He was an old guy with bad knees who couldn't walk well, but he had bigger numbers and more sales than anyone else. .
Fuller: Deciding who to hire is like fielding a baseball team—it depends on what the company or team needs. Either take the 22-year-old who shows future promise or the 38-year-old who can make a difference now. Basically, salespeople need perseverance, stamina and the ability to handle rejection.
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