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Of course, challenges can arise, and this is where a solid customer service team can shine. For instance, Jay said a higher-level obstacle may not be able to be addressed in a single phone call or may require extra resources or development before GROWLL's team can execute successfully on a request.
"Higher-level challenges usually do not deal with the day-to-day relationships or job details, but speak to the functionality or features of the website," Jay commented. "One in particular: We were seeing an increased demand to streamline and improve our mailing services. As a result, we've incorporated a lot of improvements with the new website that address this segment specifically."
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- Places:
- Greenville, South Carolina
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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