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This especially comes in handy when emergencies arise and customers need a direct line of communication to the people who run the plant. Rogge sees challenges as opportunities.
"If a problem comes up, take care of it," he instructed. "I was called at home on a Sunday night, got on an airplane and was at the data center 1,000 miles away at 8:00 a.m. the next morning. A sense of urgency is the best way to prove to your customer or your prospect that you mean business and at that moment, they are the most important thing you have going on."
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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