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As Kuntz explained, the only option was to pull the film and have it redone at a cost of $5,000. The account manager paced and fretted and finally pulled the film, only to come back a few days later with the change, all because of the suit.
"The average person wouldn't have even noticed," said Kuntz. "But the customers are always right."
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- Companies:
- Thorn Hill Printing
- Places:
- California
- Skokie, Ill.
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