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"The customer will tell you everything you need to know if you learn to ask questions, to not interrupt and to do more listening than talking," he explained. "When I'm on the phone with the salesperson [who] is breaking these rules, the conversation is over. I find it very disrespectful to be interrupted, especially when it happens on multiple occasions."
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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