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"Make an unhappy customer into a hero. It can really have great benefits, especially if they get back on that online channel and tell everyone how you helped."
Grekin agreed, adding that her team responds directly to any complaints as fast as possible. "If it is something complicated that cannot be solved online, one of our customer service superstars reaches out over the phone right away. One of our core values at Envelopes.com is 'Pride in Presentation' and we take this very seriously," she said.
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Elise Hacking Carr
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Elise Hacking Carr is senior production editor for Print & Promo Marketing magazine, and managing editor for PRINTING United Journal.
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