Industry Professionals Confront Change
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"It is very difficult for someone to take a customer away anymore," noted Grayson. "But, I do think that retailers, such as Kinko's, that sell directly and offer a host of services—including print-on-demand—will begin to pose a serious threat to distributors in the future."
Currie said that his business has already been affected by large retailers, such as Office Depot and Staples. "We have approximately five large distributors in our area," he added. "But, most of their business is out of town, so we haven't felt the pinch of reduced sales."
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